Help Desk Support

• Develop and maintain Service Level Agreements (SLAs) to establish problem resolution expectations and timeframes.
• Develop policies and procedures that outline how problems are identified, documented, assigned and corrected.
• Maintain internal knowledge system and support portal.

Project Management

• Lead daily scrums to set expectations and ensure progress continues
• Interface directly with our end users to schedule times for to upgrade of existing hardware
• Plan and schedule project timelines and milestones using appropriate tools

Technology Approach

We offer our clients an agnostic approach to technology solutions. Whether your network is based on Microsoft (x86), Apple (PPC or Intel), or Open Source we offer solutions that work well with these platforms. These solutions are based on time tested industry standard tools that just work for your enterprise.

Why choose us?

We are a dynamic consulting firm uniquely qualified to deliver efficient cost-effective, leading-edge technology enabled business solutions. We are driven by a philosophy that says, industry expertise combined with technology and process capabilities result in superior system solutions for business issues and problems.

We are a customer focused company believing in the basic assumptions that the customer is always right.